With storm season on the horizon and the recent impacts of severe weather events across Australia, the importance of reliable, uninterrupted power cannot be overstated. Whether you’re preparing for a short outage or a long-term disruption, being ready can make all the difference.
This comprehensive guide takes you through everything you need to know about power outages: why they happen, how to prepare, the tools and backup power solutions available, and how to stay safe during an emergency. From residential preparedness to industrial-grade solutions, this guide will ensure you’re ready for whatever comes your way.
Understanding Power Outages
Power outages can occur for a variety of reasons, some predictable and others completely unforeseen. Understanding these causes is the first step in being prepared.
Recent Power Outages
Severe Weather Events Nationwide
Australia has experienced many instances of extreme weather, from cyclones and flooding in the north to severe storms in the east and bushfires in the south. These events often result in widespread power outages, that need reliable backup solutions.
Flooding in New South Wales and Victoria
Heavy rainfall across parts of NSW and Victoria in late 2023 left thousands of residents without power. Submerged infrastructure and prolonged outages highlighted the importance of preparation in flood-prone areas.
Tropical Queensland is susceptible to regular outages, due to severe storms and damaging wind. Remote areas across Australia, including Western Australia and the Northern Territory, often face prolonged outages due to their reliance on long transmission lines and challenging weather conditions. Preparing for these scenarios is essential.
At any one point in time there are often multiple outages across each state, caused by upgrades and ongoing work. Check the outage map links (below) to find relevant outages for your state.
How to Report a Power Outage
If you experience a power outage, reporting it promptly helps utility providers respond efficiently. Follow these steps to ensure timely resolution:
Step 1: Confirm the Outage
Before reporting, determine whether the outage is localised to your property:
- Check your circuit breaker or main fuse box for any tripped switches.
- Look outside to see if your neighbours’ homes are also without power.
Step 2: Contact Your Provider
It’s crucial to contact the appropriate distributor for your location. Below is a comprehensive table of emergency contact numbers for electricity distributors across each state and territory:
State/Territory | Distributor | Service Area | Emergency Contact Number |
---|---|---|---|
Queensland | Energex | Brisbane, Gold Coast, Sunshine Coast & surrounds | 13 19 62 |
Ergon Energy | Country & regional QLD | 13 16 70 | |
New South Wales | Ausgrid | Inner, northern & eastern metropolitan Sydney | 13 13 88 |
Endeavour Energy | Southern & western metropolitan Sydney | 13 10 03 | |
Essential Energy | Country & regional NSW | 13 20 80 | |
Victoria | AusNet Services | Outer northern and eastern suburbs, eastern Victoria | 13 17 99 |
CitiPower | Melbourne City and inner suburbs | 13 12 80 | |
Jemena | Northern and south-western suburbs | 13 16 26 | |
United Energy | Southern suburbs and Mornington Peninsula | 13 20 99 | |
Powercor Australia | Western suburbs and western Victoria | 13 24 12 | |
Western Australia | Western Power | South West Interconnected System (SWIS) area | 13 13 51 |
South Australia | SA Power Networks | Entire state | 13 13 66 |
Tasmania | TasNetworks | Entire state | 13 20 04 |
Australian Capital Territory | Evoenergy | Entire territory | 13 19 09 |
Northern Territory | Power and Water Corporation | Entire territory | 1800 245 090 |
Note: Contact details are subject to change. In case of emergency call 000.
Step 3: Use Online Tools
In addition to contacting your local electricity distributor during power outages or emergencies, many providers across Australia offer online tools to monitor and report outages. These resources provide real-time updates, outage maps, and estimated restoration times, helping you stay informed and prepared.
Below is a list of online tools available for each state and territory:
State/Territory | Distributor | Links: Online Tools |
---|---|---|
Queensland | Energex | Outage Finder |
Ergon Energy | Outage Finder | |
New South Wales | Ausgrid | Outage Map |
Essential Energy | Power Outages | |
Victoria | CitiPower & Powercor | Live Outage Map |
United Energy | Outage Map | |
Western Australia | Western Power | Outages |
South Australia | SA Power Networks | Outage Map |
Tasmania | TasNetworks | Outages |
Australian Capital Territory | Evoenergy | Outage Centre |
Northern Territory | Power and Water Corporation | Power Outages |
Note: Availability and features of these online tools may vary by region. It’s advisable to familiarise yourself with your local distributor’s resources to ensure timely information during power outages or emergencies.
Preparing for a Power Outage
Preparation is the key to minimising the impact of power outages. Whether you’re at home, in a business, or managing an industrial site, the following steps will help you stay ready.
Build an Emergency Kit
An emergency kit is your first line of defense during a power outage. Here’s what to include:
Secure Your Home
Securing your home is a critical step when planning for storms.
 Plan Ahead
- Save emergency contact numbers for utility providers and local services.
- Develop a communication plan for your household or team during outages.
- Keep a manual backup for digital locks, garage doors, and other electrically powered systems.
Backup Power Solutions
Backup power solutions are essential for minimising disruption during outages. From portable power stations to industrial-grade generators, there’s an option for every situation.
Diesel Generators
- Reliable and highly fuel efficient for long-term power needs.
- Suitable for homes, businesses, and industrial applications.
- Designed to handle heavy loads with consistent performance.
Petrol Generators
- Portable, compact and easy to use, making them ideal for construction sites or outdoor events.
- Lower upfront costs compared to diesel options, though generally offer lower fuel efficiency and power output.
Custom Solutions
For unique power requirements, custom generator setups offer tailored solutions. These systems are engineered to meet specific needs, from high-demand industrial sites to off-grid properties.
Food and Medicine Safety During Outages
Preserving Food
- Keep Doors Closed: Minimise opening fridge and freezer doors to maintain cool temperatures.
- Use Ice Packs: Store ice packs in your freezer to extend its cooling capability during outages.
- Check Temperatures: Food in the fridge is safe for up to 4 hours; frozen food can last 24-48 hours if undisturbed.
Protecting Medication
- Plan Ahead: Consult your doctor about storing temperature-sensitive medicines during outages.
- Portable Power: Use a portable power station to keep medical devices operational.
What to Do During a Power Outage
When the power goes out, following these steps will help ensure your safety and comfort:
Stay Informed
- Monitor local news and updates from your local distributor.
- Use a battery-powered radio if the internet is unavailable.
Turn Off Appliances
- Switch off non-essential devices to prevent power surges when electricity is restored.
Use Generators Safely
- Place generators outdoors, away from windows, to prevent carbon monoxide poisoning.
- Allow the generator to cool before refueling.
Stay Calm
- Gather your family or team in a central location with sufficient lighting.
- Avoid using candles to minimise fire risk – charge short term lighting and compact power stations from generators.
Conclusion
Power outages are inevitable, but they don’t have to be disruptive. With the right preparation and reliable backup power solutions, you can ensure safety, comfort, and operational continuity. Genelite is here to provide expert advice and the tools you need to stay ready for any power-related challenge.
Why Choose Genelite for Your Power Solutions?
With over 30 years of experience, Genelite offers a wide range of backup power solutions tailored to meet residential, commercial, and industrial needs. Our products include:
- Portable power stations
- Petrol and diesel generators
- Clean energy solutions
Contact us today on 1300 305 912 to explore our full range of power solutions.
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