Terms & Conditions

*Free Delivery

Free delivery is available to all capital cities and most regional cities/towns that our preferred carriers service. If in doubt, contact us for details and we’ll confirm with you prior to ordering.

Shopping

Our online store is hosted by WooCommerce. WooCommerce provides an online e-commerce platform that enables us to sell our products and services to you. By using our website, you:

• Confirm that you are at least 18 years of age;
• Agree that you are also bound by the terms and conditions of WooCommerce Inc;
  Will only use our website in accordance with all of our terms and conditions, only for lawful purposes and only in a way which does not infringe the rights of anyone;
• Acknowledge that Genelite reserves the right to change our terms or conditions from time to time as we see fit and your continued use of our site will signify your acceptance of any change. You are therefore advised to re-read our Policies on a regular basis;
• Acknowledge that Genelite reserves the right to refuse service to anyone for any reason at any time;
• Acknowledge that prices of products are subject to change at any time without notice;
• Acknowledge that full payment is required before items purchased on this website will be shipped;
• The laws of Queensland govern all of our terms and conditions.
• Credit card payments incur a surcharge of 1.1%
• Order Cancellation may incur a restocking fee of 20%

Shipping

We use a range of carriers Australia-wide utilising Road, Air, and Rail options to get your order to its destination on time and undamaged. Orders made via the website are dispatched usually within 3 days. Shipping times vary depending on your location.

You can nominate your own carrier or have us provide a freight price on your selected purchase. Contact us for freight price.

At this time, we do not accept international orders via our website. You will need to contact us to organise an international shipping quote.

For more information about shipping, speak to our Customer Service team.

Warranty

All Genelite new products come with a full manufacturer’s warranty with a minimum of 12 months’ cover. All warranty claims must be submitted to Genelite for approval. Genelite will endeavour to repair or replace any faulty goods within their warranty period in line with the individual manufacturer’s guidelines. See full Terms and Conditions of Sale by clicking the link below.

• Complete terms and conditions of sale
• Complete terms and conditions of hire

Warning related to electric start generators or auto start for standby applications: All electric start and auto start generators draw a small amount of current from the battery over time. This may lead to a flat battery and subsequent failure of the battery. To ensure the generator starts when required, Genelite recommends connecting a suitable trickle charger or solar charger to the battery. If the generator is to be stored for an extended period, Genelite recommend installing a battery isolator or disconnecting the battery, in addition to connecting the battery to a suitable battery charger. Failure to follow this advice will void any warranty claim related to a flat battery.

* Price beat exclusions

At Genelite, we’re committed to offering competitive pricing with our Price Beat Guarantee. However, the guarantee excludes the following:

• Inverter generators
• Generac Generators
• Products that are currently out of stock
• Items for which Genelite is the exclusive distributor

This ensures we can continue to provide outstanding support and maintain fair pricing across our trusted dealer network. Rest assured, when you choose Genelite, you’re also choosing expert guidance, superior service, and reliable support.

Customer Service Enquiries

Should you have any questions relating to our Terms of Use or anything to do with our products or service, you can contact our Customer Support team:

Phone: 1300 305 912
Office: 07 3277 8626
Email: customersupport@genelite.com.au