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Price Beat Guarantee*
100% Australian Owned
Established In 1988
Genelite recognises the importance of safeguarding your information. This Privacy Statement therefore sets out how we use your information and the steps we take to ensure your privacy remains protected.
Genelite offers generators, air compressors, lighting towers, engines, fuel cells, load banks, and associated power distribution equipment through its physical premises in Brisbane and Perth; its distribution centres in Sydney, Melbourne, and Adelaide, through its online store; and through a network of resellers. Our company is registered as Genelite Pty Ltd. trading as Genelite, 24 Perrin Place, Salisbury Qld 4107.
This Privacy Statement applies to personal information from individuals in Australia and the Pacific Region, and relates to information collected, processed, disclosed and stored (collectively “used”) by Genelite.
As you interact with us, we will collect your information in several ways. Often you will provide this information directly to us, but in other cases it might be collected automatically through technical means such as Cookies.
If you contact us through our website, by email, by social media or purchase items from our store, we will collect the following information in order to provide the contract to you and respond to any queries:
We will use the information we collect about you in a variety of ways. For example, we will use it to fulfil your orders, to analyse and improve how our business and websites work, and, where we have your consent, to provide you marketing updates. We will never sell your information to any third party, and we only use your information when we have a lawful basis for doing so.
To fulfil our obligations to you or enable us to enter a contract:
We will collect your personal details, contact information and address so that we can process and fulfil your orders.
Where we have your consent:
We will periodically send emails to the address you provide so that you can find out more about new products, special offers, and other updates. If you want to withdraw this consent you can do so at any time – for more information, see the Your Rights section.
Where we have a legal obligation to do so:
We are required to keep certain financial records for financial reporting and accounting purposes. Where we have a legitimate interest in using your information (and this information is not overridden by your own rights as an individual)
We will use the information automatically collected about you through technical means such as Cookies to analyse how visitors use our website so that we can understand how visitors engage with Genelite and improve how our website works.
We also keep a record of transactions and correspond so that we can bring claims or defend ourselves in the event of a legal claim or complaint.
We will share the information we collect about you with our service providers to the extent necessary for the purposes outlined above. We may disclose your personal information if required to do so by law.
Sharing your information with other third parties:
Where Genelite uses third-party service providers, we may disclose to them your personal information – but they will only use your information to the extent necessary to allow them to perform the services on our behalf.
Genelite will share your information with the following categories of service providers:
Other circumstances in which we may share your information:
From time to time we may need to disclose your information to law enforcement agencies or regulators. In addition, we may need to disclose your information if you violate our Terms. If our store is acquired or merged with another company, your information may be shared with the new owners so that we may continue to sell products to you.
Genelite takes steps to ensure that the third parties we engage to provide services to us on our behalf use your data in accordance with this Statement.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Statement. When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Genelite may transfer your information outside Australia, to locations in which data protection standards are less strict. When doing this, we will take steps to ensure that your information remains protected in line with this Statement.
When purchasing from Genelite, card details are transmitted through a secure server using Westpac Payway. Credit card data is NOT stored nor hosted by Genelite after processing.
What Cookie types do we use?
Our Cookies are either first party or third party. Whether a Cookie is ‘first’ or ‘third’ party refers to the website or domain placing the Cookie. First Party Cookies are placed directly by us, while other parties we may do business with set Third Party Cookies. These third parties collect data directly from your web browser and the processing of this data is subject to their own privacy policies.
Cookies are either:
What are the categories of the Cookies we use?
How do you manage Cookies?
Most internet browsers are initially set up to automatically accept Cookies. You can change the settings to manage Cookies being sent to your device.
Genelite will keep your contact information only for as long as is reasonably necessary for the purposes set out in this Statement and to fulfil our legal obligations. Where you are a customer this is usually at least for as long as you remain a customer, to be able to meet our legal and contractual obligations to you, and if necessary, to resolve any disputes.
We only retain your information for as long as is necessary for us to use your information as described above or to comply with our legal obligations. However, please be advised that we may retain some of your information after you cease to use our services, for instance, if this is necessary to meet our legal obligations, such as retaining the information for tax and accounting purposes.
When determining the relevant retention periods, we will take into account factors including:
For further information on how long your information shall be retained by Genelite, please get in touch with us using the details set out below.
Subject to certain conditions, you will, by law, be able to exercise certain rights in respect of your information. You can exercise these rights by contacting us using the details set out below. In almost all circumstances these rights will be free to exercise, although if requests are made on a repeated or manifestly unfounded basis we may charge a reasonable administrative fee.
The right to be informed. You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this Statement.
The right of access. You have the right to obtain access to your information (if we’re processing it), and certain other information (similar to that provided in this Statement).
The right to rectification. You are entitled to have your information corrected if it is inaccurate or incomplete. You can request that we rectify any errors in the information that we hold by getting in contact with us.
The right to erasure. This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of the information that we hold.
The right to object to processing. You have the right to object to certain types of processing, and you can exercise this right by contacting us using the details set out below.
The right to lodge a complaint. You have the right to lodge a complaint about the way we handle or process your information.
The right to withdraw consent. If we rely on your consent as our lawful basis for processing your information, you may withdraw your consent at any time. However, doing so will not make unlawful the actions we have taken with your personal data while we had your active consent. You can withdraw your consent to the processing of your information at any time by contacting us using the contact details set out below.
We have made every attempt to ensure the accuracy and reliability of the information on this website. Every reasonable effort has been taken in the preparation of this website to ensure the accuracy of its contents, however, no warranty is given. Illustrations and all other photographic depictions are for presentation purposes only.
Phone: 1300 305 912
Physical Address: 24 Perrin Place, Salisbury QLD 4107