Our Reviews

4.4

Based on 122 reviews

05:22 09 Oct 25

The excellent customer service I received from Michael regarding my generator starting issue far exceeded my expectations. I have no hesitation giving Genelite the highest recommendation for service,parts or
technical assistance. I have found a lot of customer service is like common sense not so common anymore.
Thanks again Michael

Peter Thompson

11:25 10 Sep 25

Extremely courteous and helpful assisting me to troubleshoot and rectify an issue I had with a backup generator that would not start. All of this happily done over a 20 minute period that started a 4:55 pm…no sense of feeling I was a bother for ringing at that time of day.

Chris B

02:49 22 Aug 25

Fantastic to deal with and happy to answer any questions even after the purchase. Extremely competitive with pricing on our new Kubota lowboy generator. Very happy and would recommend giving Ricky and the team a call.

carl von Bardeleben

21:29 10 Aug 25

I chose to buy a generator from Genelite based on their Google reviews. They have far exceeded the average review that has been posted. From Julie at the front desk to Michael Whittaker in the technical department thank you for your time and effort. I wish you all the success. Carl

John Dick

00:53 19 Jun 25

Recently ,i needed to contact Genelite Salisbury ,for a problem i had with my generator not working .My sparky first spoke to the tech support team with very professional advice in sorting the issue quickly.I then contacted them and chatted to Michael Whittaker ,who is the production manager .He was an inspiration and provided over and above support to me and assisted in giving me a spare replacement circuit board that was surplus to Genelites stock.

Thank you michael for your very professional service and excellent P R skills.Kind Regards John Dick

Jason Dawson

01:12 23 May 25

Micheal Whittaker was extremely helpful yesterday with my desperate request with regards to me generator, so much so I was able to fix my issues and get my solar back up and running.

Thanks Micheal great after sales and support! Kindest regards Jason

Malcolm Irvin

04:39 27 Mar 25

Super impressed by Kelly and Genelite for their amazing support to me and the company I work for. As a new distributor, I have been asking a thousand questions and the customer service and sharing of knowledge, has been first class, making my job so much easier. Sold my first generator within three days of starting out, I hope you know how grateful I am, thank you.

Freddy 228 ASAC

23:16 28 Jan 25

From initial contact and discussions with the team, they have been fantastic to deal with.
They listened to what I needed the generator to do and what equipment we needed to operate when power is down.
Purchasing was easy and they didn't want full payment until the unit was ready to be shipped.
Delivery was exceptional and the couriers worked with me to ensure that the generator delivery went smoothly.
I have just reached out to Genelite to recommend an electrician to install the automatic switch to my home.
I highly recommend this company 👌.

Marks

22:33 22 Jan 25

We purchased the DHY8700SE-LRS Hyundai Diesel 8kVA generator for personal use as we live in cyclone prone area and do not ever want to be without power again. It is easy to use/maintain and powers my entire house and my mothers granny flat at the same with ease. Very happy with the purchase.

dlob1972

21:51 19 Jan 25

fantastic service and assistance. highly recommend

Toni-Lee Birch

05:57 17 Jan 25

We were surprised how compact the unit is considering the power it generates. We live in a cyclone area on a rural property prone to power outages constantly, we now have peace of mind and have been able to run our whole household with the unit.Now we are always prepared for any loss of supply.Very very satisfied customer.

Bowman Pam

00:37 16 Dec 24

I purchased a Hyundai DHY8700, read the manual and still wasn't sure, so I rang 1300 Genelite number and spoke to Michael. He listened as I went through all my questions, didn't make me feel like an idiot. He followed up with an email with additional information.
If you aren't mechanical they can help.
Thank you Michael

Sandor Von Kontz

22:35 26 Nov 24

All contacts with Genelite be it e mail or phone were pleasant polite and successful. My special thanks to Michael who went out of his way to find an answer to my problem and sent very satisfactory documentation. Thanks

VTX Group

06:58 12 Nov 24

We have been dealing with Genelite for the past 5 years. The quality of the products and service has been 5 stars. We have purchased a range of custom small portable units to large backup generators for different applications throughout the regional NSW area. Tough products for tough applications. Highly recommended, give the team a call if you need a power solution.

Mark Hickey

19:51 03 Nov 24

Outstanding technical support. Went over and above. Highly recommended.

Don Cole

09:53 16 Jul 24

Whenever I've reached out to the Genelite team for support to keep my equipment running, they have always been prompt to help, very knowledgeable about their products and super friendly. I'm confident in recommending them to my closest associates.

Gillon B

04:46 26 Nov 21

We have found their customer service to be excellent, helping us out of couple of urgent issues. Generators are good quality and well priced as well

Wall John

03:08 26 Nov 21

The Team at Genelite were so helpful in both advice, tech help and order processing. They kept me advised of the progress all the way and nothing was a problem for them. One of the best customer experiences I've had in a long time !

Music.Weekly

04:31 24 Nov 21

Purchased a 10 Kva Hyundai, great product and service from the sales person who really knew her stuff run 146 hours now and going strong. highly recommend this company. ????

Hannah Whealey

02:13 24 Nov 21

Kelly was fantastic from the first phone call. My generator was delivered in 4 business days as promised. Excellent service and prompt delivery. Highly recommend.

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